Return Policy

1.   Once the order is confirmed, we will not accept any return or request of return and refund.


2.   DPM® provides the high quality service and the best products for you. All the products are strictly inspected before shipment.


3.   If you have any problems with the products' quality, please contact us by cs@dpmhome.com with the order number, product code, a photo of the defective part of the product/faulty product (either one) and quantity within 7 days from the date of receipt. The products must be returned to us for investigation upon receiving our approval. It will be exchanged ONLY on faulty products or products send in error. We will followup as soon as possible.

     - For all local orders: Please send the returned products to our designated store.

     - For all overseas orders: We will contact customer for the shipment arrangement of returned products. DPM® is not responsible for any overseas shipping costs incurred and any loss during the shipment.

Any request of exchange, return or refund after 7 days from the date of receipt will be declined.


4.   After receiving the returned goods, we will conduct the investigation.

     - For all local orders: For all Hong Kong orders, we will contact customer via email to collect the exchanged products at our designated store.

     - For all overseas orders: We will contact customer for the shipment arrangement of returned products. DPM® is not responsible for any overseas shipping costs incurred and any loss during the shipment.


5.   All exchange requests are limited to regular-priced items and do not apply to all promotions or special offers.


6.   Please keep the products and packaging in good condition and has all its labels on it.


7.   Any used, damaged, washed, modified, tailor made products, gifts, and pillows and quilt cannot be returned or refunded.


8.   Under US National Standard Guidance, +/- 1.27cm differences in mattress size is acceptable and all exchange requests will not be entertained.


9.   Only onetime exchange or return service per order will be offered. Any replacement items are limited to the same model, color and size.


10. If you do not meet the conditions for replacement, we will not accept the exchange request and will notify you via email to collect the products at our designated store.


11. Product images are for reference only and are subject to the actual product.


12. In some special circumstances, the returned products or the ordered products may be out of stock. In this case, we will contact customer and replace another products of the same price by mutual consent. If not, we will refund the full payment according to the purchase method when order.


13. In case of any disputes, DPM® reserves the right of final decision.


14. DPM® reserves the right to change the above terms and conditions without prior notice.